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OrdersUpdated a month ago

Can I place a large volume order?

Cabotcreamery.com is intended for consumer orders. Large volumes may not be able to be fulfilled via the website at this time. We will contact you if your order exceeds our website limitations.

How quickly will my order be filled?

Orders will be filled and shipped within five (5) business days of order date.

How do you ship Cabot Cheese?

Our perishable items are packaged with care. Those that ship 2-day air include ice year-round to ensure the best quality. Perishable items that ship ground in our northeast region also include ice during warmer months. In warmer temperatures we will also ship with an insulated liner, as needed.

While your order may arrive a little warmer than when it leaves our facility, it will be safe to enjoy out of the box -- as long as your order arrives on the expected delivery date. We recommend putting your items in the refrigerator when they arrive to preserve freshness and prolong their natural goodness.

Click here to learn about shipping during the holidays.

Can I cancel or edit my order once it's placed?

We cannot guarantee changes after an order is placed. Orders placed using a promotional code cannot be cancelled after order is placed.

We are not able to edit orders once they have shipped. Please contact our customer service team at 888-792-2268 or via our Contact Us Form if you have questions about your order. 

The team is available from 8 AM to 5 PM Eastern Time, Monday through Friday.

Who should I contact if I have a problem with my order?

If your order arrived with missing, incorrect, or damaged items, please contact our customer service team at 1-88TryCabot (1-888-792-2268)  or via our Contact Us Form so we can help make it right!

We are not able to accept returns for a refund at this time, but if you're not satisfied in any way with your order, we'll do our utmost to help make it right. Please contact us via the channels listed above so we assist you.

Please note that we can't be responsible for damage or loss due to unavailable recipient, incorrect address, or theft. While we will do our utmost to ensure that orders are delivered as expediently as possible, we cannot control shipping delays.

Is there a minimum order amount?

No, there is no minimum order amount.

Can you help me place an order?

We’re committed to making sure our shop is accessible for all. If you have any accessibility concerns or need assistance placing an order, please reach out to us, toll free, at at 1-88TryCabot (1-888-792-2268). The team is available 8 AM to 5 PM Eastern Time, Monday through Friday and more than happy to help.

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