Extended Processing Times:

During the holidays and other peak ordering times, our processing times may be a bit longer than usual. Please allow up to 7 business days between your order date and expected ship date. We appreciate your patience! If you have questions about your order status, please contact our customer satisfaction using the chatbot below or via email [email protected].

Key Dates:

Due to high shipping volumes during the holidays, we recommend that all orders are placed well in advance, as orders may be delayed. Below is the last day to order to receive by the holiday specified:

• Valentine's Day, Feb 14 – Order by February 9, 2025
• Mother’s Day, May 11 – Order by May 4, 2025
• Memorial Day, May 26 – Order by May 18. 2025
• Father’s Day, June 15 – Order by June 8, 2025
• Independence Day, July 4 – Order by June 22, 2025
• Labor Day, September 1 – Order by August 24, 2025
• Thanksgiving, November 27 – Order by November 14, 2025 
• Christmas, December 25 – Order by December 12, 2025

For other holidays or specific information about when to order, contact our team. They'd be happy to advise you! 

Anticipated Shipping Delays:

Between 11/19/25 - 1/16/26 our shipping carriers are projecting that it may take up to two additional shipping days for packages to be delivered due to high demand. While we will do our utmost to ensure that orders are delivered as expediently as possible, we cannot control shipping delays. Thank you for your understanding!

Large Items:

Snowboards, skis and other large items will be shipped using FedEx Ground with no exceptions. You can use FedEx's Ground Service map to help estimate shipping times.