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ReturnsUpdated 4 months ago

What is your refund and return policy?

If your order arrived with missing, incorrect, or damaged items, we want the opportunity to help make it right.  

Please contact our Consumer Satisfaction team at 1-88TryCabot (1-888-792-2268)  or via our Contact Us form. The team is available from 8 am - 5 pm Eastern time Monday - Friday except for recognized holidays.

We are unable to accept returns for a refund. If you're not pleased with your order please reach out to our team via the channels listed above so we can learn more about your experience.

Since cheese is a perishable item, we strongly advise making sure someone will be available to receive the shipment — this means letting gift recipients know to expect a perishable package.

We are not responsible for damaged or spoiled product due to the following:

— Incorrect delivery addresses

— Unopened shipments

— Gifts to recipients who are out of town or unable to receive shipments

We will work with FedEx to replace any product damaged as a result of a delayed shipment (e.g. inclement weather; mechanical failure).

Lastly, please note that we can't be responsible for damage or loss due to unavailable recipient, incorrect address, or theft. Sorry.

What about non-Cabot items?

Cabot is not responsible for the quality or freshness of non-Cabot items. All inquiries about these items should be directed to the respective company.

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